FAQ

How to place your order

 

Click on the item in which you wish to order.  Then choose your preferred payment option and follow the on-screen instructions.

 

Payment and Shipping

 

1.) Once you submit your order you will receive an initial order confirmation email.

 

2.) We will then process your order and have it out for shipping same business day if an order is placed before 4 P.M. Pacific Standard time.  We will always select the most cost-effective method of shipment for you. Most orders will ship via USPS and will be calculated based on weight, location etc.

 

3.) You will receive an email order confirmation and details, and a shipping confirmation with your tracking number. If you have any questions you can also call us during normal business hours  9-5PM PST at 702-918-9038.

Return Policy 
   
Merchandise must be returned within 7 business days for exchange, credit or refund. Please call us first at 702-918-9038 or email: CrystalQingdom@outlook.com
 

Returns & Refunds

 

We will gladly issue a credit or refund on items returned to us within 7 business days with their original tags and in original condition. All refunds will be for the value of the product only minus a 10% restocking and energetic clearing fee. Shipping costs will not be refunded. After 7 days no merchandise may be refunded. 

Please note: Witch Wick Candles and other ceremonial ritual tools are nonrefundable to ensure their potency and efficacy in their spell work. Each candle is timed by specific moon rites in ceremony. We enforce this policy to avoid energetic contamination, altered resonance, and uphold their integrity and power.

 

Custom orders on ear rings Jewelry are nonrefundable.

Please note that crystals and minerals are formed naturally and their size and shape varies. Please allow some variance of from the picture and understand that no two stones are ever a like. Many stones have naturally incurring inclusions and cracks that are natural to their form. We do our best to ensure that all of our stones have been energetically cleared and are packaged with care and love.